GENERAL TERMS AND CONDITIONS OF SALE
Last updated: September 2026
1. Seller
The GrowClinica site is managed by:
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HEMPATHY SRL
Strada Marchesane 174
36061 Bassano del Grappa (VI) – Italy
VAT / Tax Code 04159400243
REA VI-383699
Tel. +39 327 204 8259
E-mail: info@hempathy.it
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These General Terms and Conditions of Sale govern purchases made through the GrowClinica site.
To consumers, that is, to individuals who purchase for purposes unrelated to their entrepreneurial, commercial, artisanal or professional activities, the mandatory provisions of Legislative Decree 206/2005 (“Consumer Code”) apply.
2. Products
The main characteristics of the products are indicated in the relevant sheets available on the site.
The images of the products are for illustrative purposes. Any non-substantial variations related to packaging, labelling or external appearance do not constitute a defect when they do not affect the characteristics, quantity or functionality of the product.
The Customer is required to use the products in accordance with their intended use, the manufacturer's instructions, safety warnings and applicable regulations.
3. Prices
Prices are expressed in euros and, for purchases made by consumers, include the applicable VAT, unless otherwise stated.
Any shipping costs and other applicable charges will be indicated before the order confirmation.
The price displayed and accepted at the time of purchase will be applied to the Customer.
4. Availability
The availability of products is updated regularly.
If, after the order has been sent, a product is exceptionally unavailable, the Customer will be informed promptly.
If the product has already been paid for, the corresponding amount will be refunded using, where possible, the same payment method used for the purchase.
5. Order and conclusion of the contract
The Customer selects the desired products, adds them to the cart, and completes the checkout procedure.
Before sending the order, they can check and correct the entered data, products, quantities, prices, shipping costs, and the total amount.
Before completing the purchase, the Customer reviews these General Terms and Conditions of Sale and the information regarding the processing of personal data.
Sending the order entails the obligation to pay.
The contract is considered concluded upon the Customer's receipt of the order confirmation at the email address provided during the purchase.
6. Payments
The Customer can use the payment methods available during checkout.
Electronic payments are managed through the respective payment service providers according to their terms and related security systems.
GrowClinica does not directly acquire the complete data of payment cards when the transaction is managed by the payment service provider.
7. Deliveries
GrowClinica currently delivers exclusively in Italy.
Shipping costs are indicated before the order confirmation.
Delivery is made to the address provided by the Customer during checkout.
The estimated ordinary delivery times are 2–3 working days from the shipment of the order.
These times may vary in case of holidays, peaks in courier activity, weather conditions, remote locations, or other circumstances not directly controllable by GrowClinica.
The Seller will still deliver without unjustified delay and, unless otherwise agreed with the Customer, within the time frame provided by current regulations.
At the time of delivery, the Customer is invited to check the external integrity of the packaging and to report any obvious damage to the courier and to GrowClinica.
This verification does not limit the rights granted to the consumer by the legal warranty.
8. Right of withdrawal
The Customer who qualifies as a consumer may withdraw from the contract without providing any reason within 14 days from the day on which the consumer, or a third party designated by him other than the carrier, takes physical possession of the goods.
In the case of a single order relating to multiple goods delivered separately, the term starts from the delivery of the last good.
To exercise the right of withdrawal, the consumer may:
• send an explicit declaration to info@hempathy.it;
• use the standard withdrawal form made available on the site;
• use the specific online withdrawal function available on the site.
In the event of using the online withdrawal function, GrowClinica will send the consumer a confirmation of receipt on a durable medium without undue delay, containing information related to the withdrawal and the date and time of its transmission.
To meet the withdrawal deadline, it is sufficient for the communication to be sent before the expiry of the 14 days.
9. Return of products
After communicating the withdrawal, the consumer must return the goods without undue delay and in any case within 14 days from the communication of the withdrawal.
Unless different instructions are communicated by GrowClinica, the products must be returned to:
HEMPATHY SRL
Strada Marchesane 174
36061 Bassano del Grappa (VI) – Italy
The direct cost of return is to be borne by the Customer.
The Customer is responsible for any decrease in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.
10. Exceptions to the right of withdrawal
The right of withdrawal does not apply in cases provided for by current legislation and, in particular, by Article 59 of the Consumer Code.
Among the cases provided for by law are, where applicable:
• goods made to measure or clearly personalised;
• goods that risk deteriorating or expiring rapidly;
• sealed goods that are not suitable for return for health or hygiene reasons and that have been opened after delivery;
• other goods and services for which the regulations expressly exclude the right of withdrawal.
When an exclusion applies to a specific product, the Customer is informed before the conclusion of the purchase.
11. Refund
In the case of a valid exercise of the right of withdrawal, GrowClinica refunds the payments received for the returned goods, including any standard delivery charges originally incurred.
Additional costs resulting from the choice of a more expensive delivery method compared to the available cheaper standard method are not refunded.
The refund is made without undue delay and in any case within 14 days from the date on which GrowClinica was informed of the decision to withdraw.
GrowClinica may withhold the refund until the goods have been received or until the consumer has provided evidence of having returned them, depending on which event occurs first.
Unless otherwise agreed, the refund is made using the same payment method used for the purchase.
12. Legal warranty of conformity
Consumers are entitled to the legal warranty of conformity provided for by the Consumer Code.
The Seller is responsible for conformity defects existing at the time of delivery that become apparent within two years of the delivery of the goods.
In cases and under the conditions provided by law, the consumer is entitled to restore the conformity of the goods by means of repair or replacement or, when the conditions are met, to a proportional reduction of the price or to the termination of the contract.
The legal warranty does not cover problems arising from normal wear and tear, improper use, non-compliance with instructions, incorrect maintenance or damage occurring after delivery that is not attributable to an original lack of conformity.
For warranty requests, the Customer can contact:
Tel. +39 327 204 8259
Any commercial warranties offered by manufacturers are additional and do not replace or limit the rights arising from the legal warranty.
13. Liability and use of products
The Customer must use the products in accordance with their intended use, the instructions and warnings provided by the manufacturer.
GrowClinica is not liable for damages resulting from improper, abnormal or contrary use to the product instructions, except in cases where liability cannot be excluded or limited under the law.
14. Assistance and complaints
For information, assistance, complaints, returns or issues related to orders, it is possible to contact:
E-mail: info@hempathy.it
Tel. +39 327 204 8259
To facilitate the management of the request, it is advisable to indicate the order number.
15. Processing of personal data
Personal data is processed in accordance with the applicable regulations on personal data protection.
Information regarding processing is available in the Privacy Policy published on the site.
16. Dispute resolution
In the event of a dispute, the Customer can contact GrowClinica using the contact details provided in these Conditions in order to seek an amicable solution.
The consumer may also resort, where applicable, to alternative dispute resolution (ADR) bodies provided for by current legislation.
For disputes with consumers, the judge identified according to the mandatory provisions for the protection of the consumer remains competent.
17. Applicable law
These General Terms and Conditions of Sale are governed by Italian law.
In any case, the mandatory rights recognised to consumers by applicable legislation remain unaffected.
18. Amendments to the General Terms and Conditions of Sale
GrowClinica may update these General Terms and Conditions of Sale.
The amendments do not affect orders already concluded.
Each order is subject to the version of the General Terms and Conditions of Sale in force at the time of the conclusion of the contract.
STANDARD WITHDRAWAL FORM
Fill in and send this form only if you wish to withdraw from the contract.
Recipient:
HEMPATHY SRL
Strada Marchesane 174
36061 Bassano del Grappa (VI) – Italy
E-mail: info@hempathy.it
Hereby I/we () notify the withdrawal from my/our () sales contract for the following goods:
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Ordered on () / received on ():
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Name of the consumer(s):
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Address of the consumer(s):
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Date:
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Signature of the consumer(s)
(only if this form is sent in paper format):
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